Tue 18 August 2009
I was asked to present at the Online Retailer Expo and Conference about Online Retailing and E-commerce Experiences
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Wed 12 August 2009
Websites die all the time, though identifying why this happens and knowing how to fix it can mean all the difference at 3am.
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Thu 25 June 2009
I’m talking at a conference for the Australian Retailers Association on online retailing, and prior to doing so, I was asked for comments on the state-of-the-nation when it comes to buying and selling online in Australia.
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Thu 30 April 2009
Following an AIMIA presentation a few months back on ‘Recommendations Systems’ – where I effectively waived businesses away from implementing such Systems, or not at least until they had the bigger priorities on their websites sorted – I was interviewed by NetRegistry’s NETT Magazine on the topic.
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Mon 22 October 2007
The eCommerce shopping process is obviously very different to the real-world shopping process and we are far more committed to entering our pin by the time we have made it to the counter at our local Bunnings. It is just too easy to build a shopping cart, click checkout and then leave altogether without another thought.
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